Legal & terms

Bulho Labs is the trading name of Renato Mendes - Sociedade Unipessoal, Lda., a Portuguese single-member private limited company registered at Rua Henrique Lopes, 221, 3.º Traseira, 4900-716 Viana do Castelo, Portugal, company and VAT number PT518705340, registered with the Commercial Registry under the same number.

Goodlight (short-term rental photos) and Goodmotion (property development films) are Bulho Labs services. Run by Renato Mendes Pinheiro. Contact: renato@bulholabs.com.

Goodlight: we treat your listing's public photos (light, colour, sharpness, perspective) and show them on a private page. The first two photos are free, and you can download them without paying. You then pick what to buy: every photo in full resolution, in two versions (enhanced, and enhanced with professional framing: verticals straightened and recomposed to 3:2, nothing added or removed), with the listing report included; the listing report on its own (a checklist of fixes with sources, to read online or save as a PDF); and, optionally, a promo video in 16:9, 9:16 and 4:5 for social media and your own site (Airbnb and Booking don't accept listing videos). The video is made from the enhanced photos, so it can only be bought with the photos or after them.

Goodmotion: we make a free preview from a development's public renders. The full film comes in three formats (16:9, 9:16, 4:5), each with music, silent and with room titles.

Prices: the prices on each page are final, in euros, and include Portuguese VAT at the legal rate (23%). One-time payment through Stripe (card, MB WAY, Multibanco and the other methods shown at checkout). No subscriptions, no recurring charges.

• Photos: available on the same page within 2 days of payment at most, usually much sooner. We email you when they're ready.
• Report: usually a few minutes after payment, 2 days at most. Framing: right after the photos, within the same time. We email you for each item.
• Goodlight video and Goodmotion film: 3–5 working days after payment, unless already on the page when you buy.
• For Multibanco payments, delivery times start when the payment is confirmed.

Free preview and refunds: you see the result before you pay, at no cost. Goodlight guarantee: if you are not happy with the photos or the report you bought, write to renato@bulholabs.com within 14 days of delivery and we refund the full amount to the same payment method. The Goodlight video and the Goodmotion film are made to order and are not refunded for a change of mind. In every case we refund the full amount if delivery fails: if we don't deliver the files you bought within the times above, or they are incomplete or damaged and we don't fix them after you tell us.

Right of withdrawal: the files are digital content supplied at your request right after payment. By buying, you ask for delivery to start immediately and acknowledge that you lose the 14-day right of withdrawal once the files are made available (Portuguese Decree-Law 24/2014, art. 17(1)(a)).

Once paid, you get a perpetual, unlimited, royalty-free right to use the files to market your own property or development on any platform (Airbnb, Booking, portals, your own site, social media, ads, print). You may edit them freely. The free photos carry the same licence.

Bulho Labs may show the before/after in its portfolio. If you'd rather we didn't, email us and we'll take it down.

The original images remain their creators'; we only work from images the host or developer has already published.

Photos and films are treated with artificial-intelligence tools, always starting from your original images.

• We change: light, exposure, colour, sharpness and perspective (straight verticals).

• We never change: we don't add, remove or move furniture, fixtures, windows or views, and we don't change the size of a room. The room, the angle and what's in it stay the same.

Platforms require photos to represent the property accurately. If a treated photo shows anything that isn't in the space, tell us and we'll fix or withdraw that photo at no cost.

Goodmotion films are animations generated from the developer's renders; we recommend labelling the video as AI-made when you publish it.

Data controller: Renato Mendes - Sociedade Unipessoal, Lda., Rua Henrique Lopes, 221, 3.º Traseira, 4900-716 Viana do Castelo, Portugal, renato@bulholabs.com.

• Hosts and developers we contact: public name, email or phone (Portugal's short-term rental register RNAL, Booking trader details, the developer's website), and the listing's public data and photos. Legal basis: legitimate interest in making a professional offer about that listing (GDPR art. 6(1)(f)).
• Goodlight: the text, rating and date of the listing's most recent public guest reviews (and the host's replies), without the reviewers' names or photos, used only to prepare the report and deleted within 12 months of collection.
• Activity on the private page and the email (visits, clicks, slider use, email opens via a pixel), so we know whether the offer was of interest and don't keep contacting people who aren't.
• Customers: name, email and billing address collected by Stripe at checkout. Legal basis: performing the contract and tax obligations.

Processors: Stripe (payments), Supabase and Vercel (hosting and database), Resend (email delivery), Higgsfield (image and video processing), Anthropic (photo analysis to choose the order), TOConline (invoicing). Some process data outside the EU under standard contractual clauses.

Retention: contact data of people who don't buy is deleted within 12 months of the last contact, or straight away on request. Purchase records are kept for 10 years, as tax law requires.

Your rights: access, rectification, erasure, objection and portability, by email. On the private page, the link “I don't want this — delete my photos” deletes everything we made for your listing immediately and stops further contact. You can complain to Portugal's data protection authority, CNPD (www.cnpd.pt).

Cookies: only those needed to open the private page and remember a purchase. Site visit statistics (Vercel Analytics) use no cookies.

Talk to us first: renato@bulholabs.com. We usually reply within 2 working days.

Portugal's official Complaints Book (Livro de Reclamações) online: www.livroreclamacoes.pt.

For consumer disputes you can use an alternative dispute resolution body: CNIACC — National Consumer Arbitration Centre (www.cniacc.pt) or CIAB — Consumer Mediation and Arbitration Centre (www.ciab.pt). More at www.consumidor.gov.pt.